Operational Analysis and Redesign
The heart of building the most appropriate operational system is understanding:
- The context the group works in, i.e. the needs of its clients and business partners, the skill level of its staff, and the evolving demands on the group.
- The nature of the work and where staff time actually goes.
- Underlying assumptions and their relevance today.
- Sources of breakdowns and their root causes.
Current operations are typically the result of many employees’ thinking over a number of years. Einstein said, “The world we have made, as a result of the level of thinking we have done thus far, creates problems we cannot solve at the same level of thinking at which we created them.”
My operational analysis approach is to cock my head sideways and work with your staff to view your operations from different perspectives than they would if left to their own devices.
Depending on your needs, I may utilize traditional tools such as process maps, relational maps or continuous improvement analysis methods. Or we may identify an approach uniquely suited to your requirements.
I have a track record for delivering outstanding results working with employees in this area.
Results of some previous engagements include:
To learn more about how I achieve my results, read My Approach. To learn more about me, read About Me.